Inbound Customer Service Reps Needed

DISK,LLC is seeking Customer Service -- Client Sales Representatives to join our growing team of inbound agents at our Cleveland, Ohio call center. We have a dynamic customer service support team that we are looking to build upon with individuals that are competitive, goal-oriented, and enjoy being a team player in a fun and fast paced environment.

Our Customer Service -- Client Sales Representatives respond to a wide array of inbound support questions from customers via phone. We answer questions, offer advice, resolve routine problems in service, and ALWAYS act as advocates for our client's customer service brand. We take INBOUND calls and or chats...it’s that simple!

The Right Candidate Will Possess:

 

• Highly developed sense of integrity and commitment to customer satisfaction.


• Demonstrated passion for excellence with respect to treating and caring for customers.


• Ability to communicate clearly and professionally, both verbally and in writing.


• Has a pleasant, patient and friendly attitude.


• Strong detail orientation and communication/listening skills.


• Willingness to work a flexible schedule and occasional overtime when needed.


• Possess a strong work ethic and team player mentality.

 

Your Responsibilities: 

Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner. Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Provide basic client support in a call center setting via phone or e-mail by following processes which will identify if the issue can be quickly fixed, or if it needs to be escalated to a higher level client support representative.

Assist external users of the client's products or services by answering questions and solving problems involved in their use through Inbound Calls.

Confirm customer understanding of the solution and provide additional customer education as needed.Brainstorm with the team to come up with ideas to resolve

A background check will be required to work as a Client Support Professional.

You will be able to set your own hours after training. This is a FULL Time position.  We do not offer part time as this time.  The Pay is $9.00 per hour after certification/training.

Please give us a call at 216-220-9895 or email us your resume to complete this online job application https://form.jotform.com/DISKLLC/applynow and we will contact you for an interview if you meet minimum qualifications.